Refund policy

RETURNS + EXCHANGES

We're so glad you choose to shop with HEALER and we want you to be satisfied with your purchase. If you received an item that is incorrect, damaged, or just not what you were expecting, reach out to us at hello@shophealer.com within 15 days and we'll work with you to refund or replace your domestic order depending on the circumstances.

In your email, please be sure to include your order number as well as whether you would like a replacement item or a refund. Items must be returned in the condition received, including original packaging. If you received a gift from HEALER that you'd like to return, please note that we are only able to offer store credit for gift returns at this time. 

Please note that we unfortunately cannot accept returns on “APOTHECARY” category items such as lip balms, deodorants, and body scrubs, or on other consumable products such as incense or candles, unless there was an error or damage associated with your order. “HEALER ARCHIVE” (vintage and antique) items are one-of-a-kind and sold as-is, so these are also not eligible for return or exchange unless there was an error with your order. We also cannot accept returns on items discounted 50% or more from the original marked price. We are not able to offer international returns at this time— thank you for understanding.